Watch Inquiries

How can I get my watch repaired?

Please reach out to our parts department at [email protected] or call us toll free at (866) 631-0342 and a representative will be happy to check if the replacement part is available.

Are your watches nickel-free?

Yes, all Anne Klein watches are nickel-free.

Is my watch water-resistant?

All watches are splash-resistant, unless otherwise stated. If a watch is water-resistant, the water-resistance (in feet) will be indicated on the back of the watch case.

How can I find the style number of my watch?

The style # is located on the back of the watch case and begins with “AK/----" .

Can I get extra links?

Yes, the first three links are free of charge as an accommodation. Please email us at [email protected] or call toll free # (866) 631-0342 and we will be happy to send you extra links. We ask that you kindly provide the model number located on th

How long will my watch battery last?

Your watch battery is designed to last between 18 to 24 months.

How do I get my watch battery replaced?

Please take your watch to a qualified local watch repair center or jeweler to have the battery replaced. It is very important that a battery is replaced by an experienced professional who can properly seal the back of the watch to prevent damage to t

How can I confirm the authenticity of my watch?

We encourage you to purchase your watch from a reputable retailer. Carefully examine the casing, the engraving, the face, and the markings, and look for any inconsistencies. Contact the manufacturer if you still have questions.

I lost a stone, pin, screw, or other part from my watch. Can this be repaired?

Yes, please reach out to our parts department at [email protected] or call us toll free at (866) 631-0342 and a representative will be happy to check if the replacement part is available.

How can I replace the band on my watch?

Please reach out to our parts department at [email protected] or call us toll free at (866) 631-0342 and a representative will be happy to check if the part is available.

How can I add or remove a link on my jewelry clasp bracelet watch?

How to adjust a jewelry clasp bracelet watch: Styles with a jewelry clasp closure come with an additional link included on the bracelet. This link may be easily removed or added back on with no tool needed. Open the clasp and slide through the openin

How can I adjust the buckle on my mesh bracelet watch?

How to adjust a sliding buckle closure: Open the top clasp on the buckle. Place a flat head screwdriver or a spring bar tool in the square slot, lifting this piece up to open. Slide the buckle along the strap to adjust as needed. Make sure the buckle

How can I get warranty information or help setting my watch?

Please email us at [email protected] should you require warranty information or help setting your timepiece. Please note: Warranty will be void if watch has been damaged by accident, negligence, unauthorized service, or other factors not due to d